Returns & Exchanges
1. General Policy
We strive to ensure that all our customers receive high-quality products. Due to the nature of food and beverage items, we do not accept returns or exchanges once the product has been opened, consumed, tasted, or the seal has been broken.
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2. Return & Exchange Eligibility
Products are eligible for return or exchange only in the following cases:
✔ The product was delivered damaged
✔ The wrong product was sent
✔ The product is missing from the delivery
To be eligible for a return or exchange under these conditions, customers must:
• Contact customer support within 24 hours of delivery.
• Provide photo evidence of the damaged or incorrect item.
• Keep the item in its original condition with original packaging (unopened when applicable).
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3. Non-Returnable / Non-Exchangeable
The following are not eligible for return or exchange:
🚫 Opened products
🚫 Products that have been tasted or partially consumed
🚫 Products with broken seals post-delivery
This is for health, safety, and quality reasons.
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4. How to Request a Return or Exchange
If you believe your order is eligible due to a delivery issue:
1. Email our support team at: [your email address]
2. Include:
• Your order number
• Description of issue
• Clear photos or videos showing the issue
3. Our team will respond within 24–48 hours.
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5. Inspection & Approval
Once we receive your request:
🔎 We review the submitted evidence
📩 We may contact you for additional information
✔ If approved, we will issue:
• A replacement of the same product, or
• A refund to the original payment method
Refunds may take 3–7 business days to appear in your account depending on your bank or payment provider.
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6. Delivery & Shipping Issues
If your order was lost or delayed:
📌 Contact us immediately
📌 We may verify with the shipping provider
✔ We will work with you to resolve or resend when appropriate
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7. Policy Updates
This policy may be updated from time to time. The latest version will always be available on our website.
